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frequently asked questions

How far in advance should I book?

We recommend booking as early as possible to secure your date, especially during peak seasons.

Do you offer customization options?

Yes! We customize photo templates, props, and even add your company logo or event branding. Booth raps for corporate events  and custom backdrops are also available, for an additional fee.

How much space do you need for set up?

Our photo booths require about a 8’x8’ space, while our 360 video booths need approximately a 10’x10’ area

Can you provide a branded experience for corporate events?

Absolutely! We can include your logo, brand colors, and other elements to create a cohesive, branded experience.

Do you need access to power or Wi-Fi?

While our equipment is ran on batteries, we prefer to have access to a standard power outlet in the event of unforeseen issues. Wi-Fi is preferred for instant sharing features but not required.

How do I book your services?

You can book by contacting us by completing our contact form or by calling us at 804.590.4258.  

Do you require a deposit?

Yes, a 50% deposit is required at the time of booking to hold your date. We offer payment arrangements on the deposit if your event is booked six months or more in advance.

How long does it take to set up and break down?

Setup typically takes 60-120 minutes, and breakdown is about 60-90 minutes. This time is included in your booking.

What is your cancellation policy?

Please refer to our cancellation policy in the contract. 

What forms of payment do you accept?

We accept credit cards, debit cards, bank transfers, and checks.  

How do guests receive their photos or videos?

Guests can receive their photos or videos via email, text, QR code or Air Drop. We also provide an online gallery after the event.

When will we receive our digital gallery?

You’ll typically receive your online gallery within 24 - 48 hours after the event.

© 2025  by Smile 360 VA. 

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